FrameRate offers a family of service and support plans that provide comprehensive coverage on all our products. FrameRate’s plans are designed to provide the best support available to keep our customer’s systems operating at peak performance. This is a significant benefit available only from FrameRate’s Authorized Service Centers and its representatives. Both on-site and carry-in services are available with Planned Response Times suited to customer requirements. FrameRate Support Plans include:

Technical Support

Provides nation-wide toll-free telephone access to FrameRate’s Customer Technical Support Center.

Technology Assurance Program

Provides Web-based Data Services and Remote Channel Management, Toll-Free Tech Support, After business hours emergency Tech Support, email support, Service Gateway access and software update's as released.

Carry-In Service

FrameRate's Service Programs provide access to Factory Authorized Service Centers. Carry-In Service provides repair or exchange services on equipment that is delivered to FrameRate’s Service Center. Carry-In Service is provided as part of the initial FrameRate Equipment Limited Warranty and is fee-based thereafter.

On-Site Service

On-Site Service provides on-site repair or replacement of equipment by an Authorized FrameRate Service Representative.