|
This program is ideal for users who wish to keep their systems updated as new
technology becomes available. This program goes beyond typical software upgrade
programs by providing a variety of services and support.
|
SVC Code
|
Package Description
|
PSVC42
|
TAP (Technology Assurance Program) includes
Web-based Data Services and Remote Channel Management, Toll-Free Tech Support,
After business hours emergency Tech Support, email support, Service Gateway
access and software update's as released.
|
The plan includes the following key elements:
-
Software Version Upgrades as released (at
customer request).
-
Toll-Free Tech Support
during regular business hours.
-
Remote diagnostic
services in the event of trouble that cannot be readily resolved with Tech
Support (available during regular business hours and requires remote
desktop access)
-
Email Support.
-
E-mail notification
of new products, product upgrades and web-site updates.
-
Referral services
for support on third-party software/hardware.
-
Access to the Service
Gateway on FrameRate’s
website. From this site, subscribers can obtain the following services:
-
Download service
pack updates to current software and related resource materials.
-
Download hundreds
of NTSC formatted media files such as background templates as released (provided
in the jpeg format).
The Technology Assurance Program (TAP) is included in the original equipment
purchase price during the initial FrameRate 90 Day Limited Software Performance
Warranty period. Access to the Technology Assurance Program after warranty requires
purchase of the Annual Subscription Program. For pricing, contact FrameRate
Corporation.
|
